Frequently Asked Questions
1. What is the benefit of buying from ToyMan?
Our company philosophy is pretty simple: We want to offer the best possible deal for our customers for the products that we all want to buy for our children. Our endeavour is to ensure that you get the widest possible choice of top rated brands and products at the best possible price anywhere in India combined with best possible service and timely delivery of products at your doorstep.
2. Where are the offices of Toyman located?
Currently our office is located in Kolkata while the orders are shipped from our warehouses located across India.
3. What's the minimum order value required to place an order?
To place an order, a minimum order value of Rs. 249 or more is required (Excluding COD charges, Shipping charges, or value reduced after the application of coupons or any other offer).
4. How do I know my order has been confirmed?
After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order.
5. Is it safe to use my Credit Card Online at Toyman.com?
We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India. International credit/debit card transactions are also accepted through Paypal, so now you can place orders with Toyman from outside India and we will ship it to your dear ones in India. All your transactions online are protected & secured by SSL (secure socket layer) technology from GoDaddy.com. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure
6. What if an item is out of stock?
We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 24 hours and the money will be returned to you in the same mode by which the payment was made within 10 working days. Some items (which are restocked regularly) and is temporarily out of stock may appear on display with an out of stock tag. You can use the Notify Me option and we will inform you once the product is replenished and available for sale.
7. Are there any other hidden charges like Octroi or Entry tax?
You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.
8. How are the products packaged?
Each of the individual products are securely packaged in bubble wrap and put into a box. The box is sealed well ensuring a safe delivery to your doorstep.
9. Is it mandatory to register before placing an order?
Yes, it is mandatory to register before placing an order on FirstCry. You can create an account on FirstCry by entering and verifying your email ID and phone number. You can choose to login via Facebook/Google account to place an order on FirstCry. It is recommended that you register with us in order to receive timely offers and also to maintain your Wishlist and account & address details.
10. How long will it take to receive my orders?
For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days after dispatch (business days exclude Sundays and other holidays). However items weighing over 2 kilos may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on the location.
